Sent: Thursday, February 29, 2024 9:24 AM
Level of Impact: High
Urgency Level: High
User Action Required: No action is required at this time.
Purpose: To notify MORPC team members that the Forticlient VPN is currently down.
Details: VPN is currently unable to connect. ITS is looking into this to resolve as quickly as possible. We will send a status update again once we have fully investigated.
Please do not hesitate to reach out to me or any member of the IT team should there be any further assistance needed regarding this Service Notice.
Sent: Thursday, February 29, 2024 3:39 PM
Level of Impact: High
Urgency Level: High
User Action Required: Please prepare for the VPN to be potentially down for part of Friday, March 1st, 2024, as well. Do this by downloading specific files needed for any projects to your OneDrive prior to leaving the office on Thursday. If continued access is required for pressing projects, please make arrangements to work in the office on Friday if possible.
Purpose: To notify MORPC team members that the Forticlient VPN is still down and no restoration ETA is available as of yet.
Details: VPN is currently unable to connect. ITS has been working with our consultants to determine the issue and resolve as quickly as possible. Further updates will be provided as they are available.
Please do not hesitate to reach out to me or any member of the IT team should there be any further assistance needed regarding this Service Notice.
Sent: Thursday, February 29, 2024 3:39 PM
Type of the Notice: UPDATE - VPN Connectivity
Level of Impact: High
Urgency Level: High
User Action Required: Follow the steps below to disconnect from Zero Trust Telemetry in order to attempt connecting to the VPN. (This is a temporary solve to get staff on the VPN as quickly as possible, potentially without coming into the office.)
- Open FortiClient from the system tray on the bottom right corner of your screen.
- Click on "Zero Trust Telemetry" on the left-hand column:
- Click "Disconnect" to disconnect from the EMS Server.
- Once disconnected, please try connecting to the VPN as you normally would. Click "Remote Access" on the left hand column and then "Connect."
If this step still does not enable you to connect to the VPN, please schedule time to stop by ITS today or next week to have one of us uninstall the current version of FortiClient and install an updated version. Once the updated version is installed, we will configure the VPN to get you back online.
Purpose: To alert staff of a potential solve as well as a confirmed solve to get staff back online with the FortiClient VPN.
Details: The team is still working through configuration for FortiClient in the background, but we would like staff to attempt to disconnect from EMS to potentially have staff not come in the office. If this doesn't resolve the issue, the newest version of FortiClient will enable staff to connect to the VPN once it has been upgraded by ITS.
Please do not hesitate to reach out to me or any member of the IT team should there be any further assistance needed regarding this Service Notice.
Sent: Friday, March 1, 2024 12:15 PM
Type of the Notice: VPN Connectivity
Level of Impact: High
Urgency Level: High
User Action Required: Follow attached instructions to reconnect to the EMS and then VPN.
Purpose: To notify MORPC team members that the FortiClient VPN connectivity has been restored.
Details: Thanks to our tireless dynamic duo, Steve & Lord, our VPN connection has been restored! In order to connect to the VPN, users will need to disconnect fully from EMS, reconnect to EMS, and then connect to the VPN via SAML login. Please follow the attached instructions to do this.
Please do not hesitate to reach out to me or any member of the IT team should there be any further assistance needed regarding this Service Notice.
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