Outlook Memory Usage + Resolution

Modified on Fri, 17 Jan at 1:17 PM

Sent: Thursday, October 10, 2024 12:24 PM

Type of the Notice: Known Microsoft Outlook Issue

Level of Impact: High

Urgency Level: Low

Purpose: To provide information of a known Microsoft issue with the New Outlook desktop application.

Details: Starting within the last 24 hours, Microsoft has become aware of a bug resulting in the New Outlook desktop application running high memory utilization, causing the application to freeze and bog down the speed of the PC. This is a known issue that Microsoft is actively investigating and will hopefully announce a resolution soon. IT will stay on top of developments and release an updated Service Notice when more information is available.

User Action Required: If you are continually running into high memory utilization due to Microsoft Outlook desktop application, please use the Outlook Web app through Office.com for the time being until Microsoft announces a resolution.

Please do not hesitate to reach out to me or any member of the IT team should there be any further assistance needed regarding this Service Notice.

Sent: Friday, October 11, 2024 9:15 AM

Good morning, all -

Please be aware that Microsoft has reportedly resolved the issue.

If you are still experiencing memory usage issues caused by the Outlook desktop application, please restart your PC by clicking on the Start Menu > Power Button > Restart. This will restart the Outlook instance to load the fix released by Microsoft.

Should you have any questions about the resolution or if you are still experiencing memory issues even after rebooting, please reach out by submitting a ticket to support@morpc.org so we can coordinate a time to take a deeper look.

Thank you all for your patience and flexibility through this!

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